Transforming the home automation experience worldwide

Nice S.p.A. embarks on a digital journey to enhance the experience of B2B and B2C customers.

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As a global leader in home automation, Nice S.p.A. embarked on a digital transformation journey to enhance the experience of both B2B and B2C customers. By leveraging the Intershop Commerce Platform and Intershop Order Management, Nice created a streamlined e-commerce solution that simplifies operations, improves user experience, and integrates seamlessly with ERP, CRM, and logistics systems across multiple brands and international markets.

Founded in the early 1990s, Nice is a pioneer in Home Management Solutions, offering smart, connected systems for homes, businesses, and industrial spaces. Its product range includes automation for gates, garage doors, solar shading, security, access control, AI-driven solutions, and wellness technology. With 2,800+ employees, 19 R&D centers, and 15 production plants, Nice serves partners in 100+ countries, driving innovation and growth in high-potential markets with customizable, user-friendly solutions.

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Nice S.p.A. Manufacturing

300 +

multi-million-euro global enterprise

85 %

of revenue from international markets

100 + countries

global presence powered by scalable digital commerce

The challenge
  • Unify a diverse, multi-brand product catalog into a single e-commerce platform
  • Enhance the online experience for B2B and B2C customers while ensuring scalability
  • Expand customer portals with value-added services like training, certifications, and warranties
  • Seamlessly integrate e-commerce operations with a global Microsoft ERP and CRM system
The result
  • Intuitive digital experience: Enhanced navigation, powerful search, and guided product discovery
  • Flexible ordering options: Bulk Excel imports, predefined order templates, and smooth cross-selling
  • Global scalability: Multi-region logistics, tax compliance, and real-time stock visibility
  • Stronger B2B & B2C synergy: Improved transparency on product availability and order tracking
The partnership with Alpenite and Intershop represents a strategic investment in Nice’s future in this rapidly evolving technological landscape. This ongoing digital transformation will enhance both the user experience with our brand and our ability to engage effectively with partners and end customers.
Alessandro Pessi Chief Innovation Officer
Want to know more about topics mentioned? B2BB2C Manufacturing

Implementation partners

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Mauro Boffardi
Our specialist Mauro Boffardi Customer Success Manager Phone